Refund Policy

GlowinHer Global LLC
Last Updated: August 21, 2026

Thank you for shopping with GlowinHer. Because our catalog spans two very different product categories — silk sleep essentials and personal wellness devices — this policy is organized in two parts. Please read the section that applies to your order.

Part 1 — Silk Pillowcases & Silk Eye Masks

1.1 Eligibility Window

You may request a return or refund within 30 days of the delivery date shown in your tracking confirmation.

1.2 What Qualifies

These items are eligible for a refund or replacement only if there is a genuine quality issue, including but not limited to:

• Defective stitching, seam separation, or fraying
• Fabric flaws (holes, snags, pulls) present upon arrival
• Incorrect item, size, or color received
• Item significantly not as described
• Damage that occurred during transit

Change of mind, incorrect purchase, or “no longer wanted” requests are not eligible for return or refund under this policy.

1.3 No Physical Return Required

To make this process fast and avoid unnecessary international shipping costs and delays for both sides, you do not need to mail the item back to us.

Instead:

1. Contact us at loveglowinher.care@gmail.com within 30 days of delivery.
2. Include your order number, a clear description of the issue, and clear photos or a short video showing the defect (and the product label/tag, if applicable).
3. Our team will review your claim within 2–3 business days.
4. Once approved, we will issue one of the following at your preference:
   • A full refund to your original payment method, or
   • A free replacement shipped at no additional cost.

We reserve the right to request additional photos/video or, in rare cases, ask you to dispose of the item in a specified manner (e.g., photo of the item cut in half) in place of a physical return, to close out the claim.

1.4 Non-Qualifying Situations

• Normal wear and tear after extended use
• Damage caused by improper washing/care (see care label)
• Items purchased more than 30 days prior to the claim
• Claims submitted without photo/video evidence

Part 2 — Personal Wellness Massagers

2.1 Final Sale Once Opened

For health, hygiene, and safety reasons, personal wellness massagers are non-returnable and non-refundable once the product packaging has been opened, regardless of whether the item has been used. This is standard practice across the personal wellness industry and cannot be waived.

2.2 Unopened Items

If your massager arrives in its original, unopened, factory-sealed packaging and you wish to return it, you must contact us at loveglowinher.care@gmail.com within 7 days of delivery. Approved unopened returns may be subject to a restocking fee and the customer is responsible for return shipping unless the item was sent in error or arrived damaged.

2.3 Defective-on-Arrival Massagers

If your device is genuinely defective (does not power on, malfunctions out of the box) upon arrival, contact us within 7 days of delivery with photos/video demonstrating the defect. We will offer a replacement or refund at our discretion — no physical return of the device is required.

2.4 Discretion & Privacy in the Claims Process

All communication regarding wellness device claims is handled confidentially by a small internal team. We will never disclose the nature of your order to third parties, and email subject lines will not reference the product category.

General Terms (Applies to All Orders)

• Refund Timing: Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
• Order Cancellations: Orders may be cancelled free of charge only if they have not yet entered processing. Once an order has shipped, it is subject to the return terms above.
• Fraudulent Claims: GlowinHer reserves the right to deny refund/replacement requests found to be fraudulent, abusive, or made in bad faith (e.g., repeated claims without evidence, evidence inconsistent with the product sold).
• Policy Changes: We may update this policy from time to time. The version in effect at the time of your order applies to that order.

Contact Us

For any return, refund, or order issue, email loveglowinher.care@gmail.com. Please allow up to 2 business days for a response.