Privacy Policy

GlowinHer Global LLC
Last Updated: August 21, 2026

At GlowinHer, we know that some of what you buy from us is deeply personal. This Privacy Policy explains how we collect, use, protect, and — most importantly — how we deliberately do not expose your information, especially in connection with our personal wellness products.

1. Who We Are

GlowinHer Global LLC (“GlowinHer,” “we,” “us,” or “our”) operates the website and store where you are reading this policy (the “Site”). For any privacy question, contact us at loveglowinher.care@gmail.com.

2. Information We Collect

Category	Examples	Purpose
Contact & Order Data	Name, shipping/billing address, email, phone number	To process, ship, and support your order
Payment Data	Processed via our payment processor; we do not store full card numbers	To complete your transaction securely
Device & Usage Data	IP address, browser type, pages viewed, referring URL	To operate and improve the Site, prevent fraud
Marketing Preferences	Email/SMS opt-in status	To send updates only if you’ve opted in
Customer Service Communications	Emails, photos/videos submitted for return claims	To resolve your inquiry or claim

We do not collect information about your specific product usage, health conditions, or intimate preferences beyond what is necessary to fulfill and support your order.

3. Our Discreet Shopping Commitment

We understand that privacy matters — especially for our personal wellness category. Here is exactly what that means in practice:

Discreet Packaging: All orders are shipped in plain, unmarked outer packaging. There is no product imagery, logo, or category description visible on the outside of any parcel.
Discreet Billing Descriptor: Charges on your card or bank statement will appear under a neutral, non-descriptive billing name that does not reference wellness, intimacy, or adult products.
Discreet Order Confirmations: Email order confirmations and shipping notifications use generic language (e.g., “Your GlowinHer order has shipped”) rather than itemized product names in the subject line.
Internal Access Controls: Only the limited staff necessary to process and ship your order have access to your order contents. We do not share order-line details with marketing or advertising partners.

4. How We Use Your Information

We use the information above to:

Process, fulfill, and ship your orders
Provide customer support and handle returns/claims
Send transactional emails (order confirmation, shipping updates)
Send marketing communications, only if you have opted in, and you may unsubscribe at any time
Detect and prevent fraud, abuse, or policy violations
Comply with applicable tax, customs, and legal recordkeeping requirements

We do not sell your personal information to third parties.

5. How We Share Information

Recipient	Purpose
Shipping/logistics carriers	To deliver your order (name, address, phone only — never itemized product descriptions beyond generic customs categories)
Payment processors	To securely process payment
Store platform provider	To host and operate the Site and process orders
Email/SMS service provider	Only if you have opted into marketing
Legal/regulatory authorities	Only where required by law

All third parties are contractually required to protect your data and use it only for the purpose we’ve engaged them for.

6. Cookies & Tracking

Our Site uses cookies and similar technologies to remember your cart, understand how visitors use the Site, and (where you consent) measure the effectiveness of our marketing. You can control cookies through your browser settings or, where available, our cookie consent banner. Non-essential cookies (analytics, marketing) are only activated after you provide consent.

7. Data Retention

We retain order and transaction records for as long as required for accounting, tax, and legal purposes (typically up to 7 years), and other personal data only as long as necessary for the purposes described above. Customer service communications, including claim photos/videos, are retained only as long as needed to resolve your case and meet recordkeeping obligations.

8. Your Rights

Depending on where you live, you may have the right to:

Request a copy of the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data (subject to our legal recordkeeping obligations)
Opt out of marketing communications at any time
(California residents) Request to know what personal information is collected and request that it not be sold or shared — GlowinHer does not sell personal information.

To exercise any of these rights, email loveglowinher.care@gmail.com. We will verify your identity before processing your request and respond within a reasonable timeframe, generally within 30 days.

9. Data Security

We use industry-standard safeguards (encrypted checkout, restricted internal access, secure payment processing) to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data at every step.

10. Children’s Privacy

Our Site and products are intended for adults only. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

11. International Orders & Data Transfers

As we ship internationally from our operations, your order information may be processed and transferred across borders (including to China for fulfillment purposes) solely for order processing and shipping. We take reasonable steps to ensure this data is handled with the same care described in this policy.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a new “Last Updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

Questions about this Privacy Policy or how we handle your data? Email us at loveglowinher.care@gmail.com. We treat every inquiry — especially those related to our wellness category — with complete discretion.