FAQs
Everything You Need to Know
From silk care to shipping discretion, here are answers to the questions we hear most often. Can't find what you're looking for? Contact us anytime.
Silk Pillowcases & Sleep Masks
What is "Momme" and why does it matter?
Momme (mm) measures the density and weight of silk fabric. Our pillowcases range from 19 to 40 Momme. Higher Momme means thicker, more durable silk with a richer feel, while lighter Momme is ideal for travel and warmer climates. All our silk is genuine mulberry silk, prized for its smoothness and skin-friendly properties.
How do I care for my silk pillowcase or eye mask?
Hand wash in cold water with a gentle, pH-neutral detergent, then lay flat to dry away from direct sunlight. Avoid wringing, bleaching, or machine drying. With proper care, mulberry silk can last for years while keeping its natural sheen.
Will silk actually help my skin and hair?
Yes. Silk's smooth surface creates less friction than cotton, which helps reduce sleep creases, hair breakage, and moisture loss overnight. Many customers notice softer hair and fewer "pillow lines" within the first few weeks of use.
What's the difference between single-sided and dual-sided pillowcases?
Single-sided pillowcases feature silk on the top side only. Dual-sided styles have silk (or a silk blend) on both sides, so you enjoy the same gentle texture no matter which way your pillowcase is facing.
Intimate Wellness Products
Are your intimate products body-safe?
Yes. All items in our Sensual Rituals collection are made from body-safe, medical-grade silicone or ABS materials, free from phthalates and other harmful substances.
How should I clean and store my product?
Most products can be rinsed with warm water and a mild, unscented soap before and after each use. Please refer to the product-specific care instructions included with your item, and always dry thoroughly before storing in a cool, dry place — ideally in the included pouch or case.
Do you offer a warranty?
Yes. Most items come with a manufacturer warranty against defects. Please keep your order confirmation as proof of purchase, and reach out to us if you experience any issues.
Shipping & Privacy
Will my package reveal what's inside?
Never. Every GlowinHer order ships in plain, unbranded packaging with no logos, product names, or descriptions visible on the outside.
What will show up on my billing statement?
Your statement will display a discreet, unrelated descriptor — never "GlowinHer" or any wording that reveals the nature of your order.
How long does shipping take?
Orders are typically processed within 1-2 business days and arrive within 5-8 business days for standard U.S. shipping. You'll receive a tracking number as soon as your order ships.
Do you ship internationally?
Currently, we ship within the United States. We're working on expanding to more regions soon — sign up for our newsletter to be the first to know.
Orders & Returns
Can I return or exchange my order?
Silk sleep products may be returned within 30 days if unused, unwashed, and in original packaging. For hygiene and safety reasons, opened intimate products cannot be returned, but unopened, sealed items may be returned within 14 days. Full details are available on our Refund Policy page.
My item arrived damaged or defective. What do I do?
We're so sorry! Please email us at loveglowinher.care@gmail.com with your order number and a photo of the issue, and we'll arrange a complimentary replacement or refund.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. If you haven't received tracking information within 3 business days, please reach out to our support team.
Can I change or cancel my order after placing it?
We process orders quickly to get them to you as fast as possible, so please contact us within 12 hours of placing your order if you need to make a change. We'll do our best to accommodate your request.